Refund & Cancellation

1. What this policy covers

Tseril is free to use. The only paid product is Tseril Pro, a monthly or yearly subscription that unlocks the roadbook image export and route optimization. Payments are handled by Waffo Pancake, our Merchant of Record: Waffo Pancake is the seller on your receipt, charges the tax and processes the payment. This policy explains how to cancel and when you can get a refund.

2. Cancelling — always available

You can cancel at any time, with no notice period:

• In the app: account menu → Manage subscription → the Waffo Pancake customer portal (sign in with the email you paid with).
• Or email [email protected] and we will cancel it for you.

Cancelling stops future charges. You keep Pro until the end of the period you have already paid for — cancelling is free, and no partial-period refund is generated automatically.

3. 14-day refund window

Request a refund within 14 days of a charge and we will refund it, for any reason — no questions asked. This covers your first purchase and any renewal you did not want.

In the EU and the UK you also have a statutory 14-day right of withdrawal for digital services, which we honour. Nothing in this policy reduces rights you have under your local consumer law.

4. After 14 days

Refunds after the 14-day window are considered case by case — for example a duplicate charge, an unauthorised charge, or a paid feature that was unavailable for a substantial part of the period.

5. How to request a refund

Email [email protected] with your order or receipt number (it is on the Waffo Pancake receipt in your inbox), or contact Waffo Pancake directly through that receipt. Waffo Pancake processes approved refunds to the original payment method, normally within 5–10 business days.

6. Contact

Tseril is run by an independent developer (a sole operator, not a company). Any question about a charge, a cancellation or a refund: [email protected].